Frequently Asked Questions About Our Printable Murder Mystery Games, Scavenger Hunts & Kids' Party Games

General Questions | Murder Mystery Game FAQs | Scavenger Hunts and Kids' Games FAQs

General Questions:

Mystery Game FAQs:

To answer questions like the ones below and more please go to our FAQ page just for our murder mystery games

Scavenger Hunts and Kids' Games FAQs:

CUSTOMER SERVICE/CONTACT US

Email Haley Productions: susan@haleyproductions.com
Phone: Toll free: 800-293-3302 (US and Canada); Local phone: 707-762-2323 (We're located in California on Pacific Standard Time)
Address: 1702 Gamay Place, Petaluma, CA 94954

*If you need to contact us or need assistance during the weekend, please email us for fastest response.

THE SOFTWARE PROGRAMS YOU'LL NEED:

1) WinZip or similar compression utility software (think of this as the folder that contains all your game files). ATTENTION WINDOWS 10 USERS, you have the software you need on your computer already. Here are the instructions: Open File Explorer and find our game zipped folder. To unzip the entire folder, right-click (or press and hold) it, select Extract All, and then follow the instructions.

This software is often already installed on your computer but just in case it isn't here are some free software downloads for you:

2) Microsoft Word, Works or similar word processing software. Here are 5 free Word alternatives.  I would suggest you download Open Office from that list.  I've heard lots of good things about it.  It will allow you to open Word (and RTF) docs AND keep the formatting, images and graphics.
3) Some games require the FREE Adobe Acrobat Reader.

IMPORTANT TO NOTE: If you have ANY trouble opening ANYTHING, just email Haley Productions. We will help.

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CAN I OPEN AND PRINT FROM MY IPAD?:

We recommend that we email you the game files once you purchase (simply send an email to susan@haleyproductions.com to let us know you ordered and would like the files sent by email). Otherwise they download as a zip file and zip files can be problematic and a wee bit more complicated that you probably want.

How to Open Zip Files on an iPhone or iPad: http://www.howtogeek.com/212703/how-to-open-zip-files-on-an-iphone-or-ipad/

Our games are formatted in Word – those are the game files we’d send you via email - so you’ll need either Pages or Word on your iPad for viewing and editing.

How To Open Microsoft Office Documents on Your iPad and iPhone: http://techawakening.org/open-word-excel-files-on-ipad-iphone/768/

How to print documents from your iPad: http://www.pcmag.com/article2/0,2817,2362451,00.asp

PLEASE DO A SEARCH ON GOOGLE TO FIND THE MOST UP-TO-DATE TUTORIALS.

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ORDERING INSTRUCTIONS

We accept: MasterCard, Visa, American Express, Discover and PayPal.

CHECKOUT is an easy process on our SECURE shopping cart.

One the checkout page, make sure your order is correct, add a discount code if you have one (only 1 discount code is allowed per order), then select which payment method you'll use, PayPal or Pay with Credit Card.

If you're paying via PayPal, you'll leave our site for a moment to pay at PayPal. You'll then automatically be redirected back to our site to download your game. Please email us if you have any problems or PayPal informs you of a delay processing your payment and we'll email you your game.

If you're paying by credit card, you'll enter your name and address (the same address your credit card is billed to). Important: Your address must match the billing address of your credit card. Remember we don't need a shipping address because you'll download your game upon order completion. Enter your credit card info (including security code). Click the button to charge your card. Upon approval, you'll be brought to a receipt page with your download link. Click on the download link for your order. Save it to your computer and you're done! We use a SSL Security Certificate to ensure secure transmission of your information.  If you have any trouble with your download, just contact us and we'll email you your game.

You will also receive an email receipt and an email with your download link.

Nervous about ordering online and downloading our games?

Please know I'm here to help you; all you need to do is ask. Email me or call if you have any trouble along the way or if you have questions. There are NO dumb questions or if there are then I've already asked them. And don't forget to call on your computer savvy friends or family members to help you order and download our games. Between all of us, we've got you covered! - Susan (game designer and owner)

If you feel uncomfortable ordering via the Internet, please call us to place your order: 800-293.3302 (in the US and Canada). If you're outside the US or Canada our local phone is 707-762-2323 (Pacific Standard Time). We’ll email your order if you place it via phone or mail. 

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HOW TO DOWNLOAD A GAME

IMPORTANT: IF you don't have a lot of computer experience and the instructions below are too overwhelming to you, just call us to place your order and we'll email you the game. Phone: 800-293-3302 toll free (US and Canada) or 707-762-2323.  We're in California on Pacific Standard Time.

There will be a download link on the receipt page of your order. Click on it to save it to your computer (if nothing happens with just a simple click try double clicking or click using your right mouse button and use the save as command). REMEMBER WHERE YOU SAVED THE FILE - to your computer desktop, your "my documents" folder, etc. If you don't know where you saved it, use the search function of your computer to find it by typing in a part of the name of the game you ordered (examples: kovert, maui, nature, etc.)

1. Once you've saved the folder to your computer, simply click/double click on it to open. Your order will be contained in this Zip folder (Zip folders are nothing scary or unusual. They make it easy to keep related documents together - like our game files - and make e-mailing and downloading faster and more efficient.) On newer computers, this will automatically activate a built-in extraction program. ATTENTION WINDOWS 10 USERS, you have the software you need on your computer already. Here are the instructions: Open File Explorer and find our game zipped folder. To unzip the entire folder, right-click (or press and hold) it, select Extract All, and then follow the instructions.

If you have an older computer and don't have zip software already installed on your computer, download free software here:

2. Once you've saved all the game files to a location on your computer, simply click/double click on each document and it will open in the correct program (either Microsoft Word/similar word processing program or Adobe Acrobat Reader).

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WHY DON'T WE OFFER MAIL ORDER SHIPPING?

Some of the game files require slight modifications so we’ve formatted them in Microsoft Word for easy editing. In addition, if we offered a mail order option, and we offered your game on CD-ROM it would have the exact same game files you've download (or that we can email to you) AND we’d need to charge you sales tax + a shipping and handling fee. Blech. And you'd have to wait. Blech again.

Your time is worth money. Here are the cost-saving benefits of downloading your game:

Please remember, we're here to help. If you have any trouble with your download, contact us. We'll email your game files and help in any way we can.

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CAN I CUSTOMIZE YOUR GAMES?

Our games are formatted in Microsoft Word which means you can EASILY edit them to personalize the game for your event. For example, if you select the Our Town scavenger hunt for a birthday party, you can have the teams make a birthday present as one of the team projects. If you're going to a place you've never been, search the Internet for the "city name" and the results will provide you with informative web sites you can use to plug in location specific challenges. You'll also find some nice ideas on our testimonial pages. Regarding the mystery games, so long as you keep a motive for each suspect you can adapt the mystery to best suit your needs. Please download a script sample of any game you're interested in before buying just to be sure you like it.

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WHAT'S INCLUDED WITH THE KITS?

ALL OUR KITS INCLUDE FRIENDLY, HELPFUL SUPPORT BY EMAIL and...

Click here for a full list of what's included with our mystery games and scavenger hunts

This link will bring you to our kids' games. Click on the game you're interested in and scroll down for a list of what's included with that particular game: Kids' mystery detective games and scavenger hunts

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HOW MANY PEOPLE/KIDS CAN PARTICIPATE IN YOUR GAMES?

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HOW LONG ARE YOUR GAMES?

Any scavenger hunt (including team building versions): 2 to 4 hours, depending on the size of your group*: 5 to 15 minutes for opening instructions and team organization; a minimum of 1 1/2 hours for the scavenger hunt and about 1/2 hour or more for the grading, (optional) team presentations and awards presentation. *The more teams you have, the more time it will take.

Murder mystery games (including team building versions): Approximately 1 1/2 to 2 hours. The team versions will take 2 to 2 1/2 hours on average.  If you're looking for just a one hour mystery, we can't recommend ours. Here's why: You need time to establish who's who among the primary suspects and you need to give them time to set up their motives for murder. You also need time to set up/drop clues and you need time for the audience (detectives) to questions the suspects, follow leads and find clues. You also need time to have the killer confess. It's very difficult to fit this into one hour and leave your group satisfied and happy.  The mystery will be over before they even have time to settle in to how it works and, if you select a team building version, you definitely will NOT have time to do any of the added teamwork elements we've built into it.

Kids' games: Approximately 1 1/2 to 2 hours.

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HOW LONG WILL IT TAKE ME TO PREP/ORGANIZE YOUR GAMES?

AVERAGE PREP TIME FOR OUR HUNTS, TEAM HUNTS AND KIDS' GAMES: For up to 6 teams, you can put our scavenger hunts together in about 4 to 6 hours (includes shopping for supplies, reading and prepping the materials); as you add teams, you'll need to add time to the pre-hunt prep. You mostly need to print (and perhaps edit) the documents included with the kit and you'll need to shop for team prizes and supplies. Our facilitator guides provide a supply checklist for you.

AVERAGE PREP TIME FOR OUR MYSTERY GAMES: You can prep in an hour or two. You’ll need to print programs and other such documents and organize the props and supplies (clues, murder weapons, etc.) but it’s all very simple to do.  We do recommend however that you give your prime suspects about 2 weeks to get familiar with the script and to prepare their character and if possible have one cast read through of the script prior to your event. *We'd also recommend that you all watch our little video to get a "visual".  (By the way that's Susan Haley, the mystery game creator lifting her skirts as Savannah Sugarbaker).  Set a time to get together, perhaps add some food and drink to the "rehearsal", and just TALK through the script. Don't have everyone read it word for word - it won't help anyone really understand what's happening and it's pretty boring. We've always found that if you all talk through the action/sequence as your character, it helps loosen things up, people start finding the humor in their character and they get a better understanding of the whole picture. It's informal and relaxed - two things you need to alleviate some of the actors' nervousness.

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DIGITAL CAMERA RESOURCES AND IDEAS

Many of our hunts and kids' games require cameras. Here are some resources and ideas for you now:

OPTION 1: Ask those participating in the hunt, team hunt or kids' hunt* to bring their digital camera or smart phone for their team photos. You should only use one camera or phone per team for the photo challenges.

*Ask parents of those participating in the scavenger hunt to bring their digital cameras/phones.  Perhaps that parent can take the photos if you don't think the kids should handle the camera or phone.

OPTION: You can time each section of the game so only 1 or 2 teams have a camera at a time.

Here's an example:

Part 1: 30 minutes

All teams return in 25 minutes to get the next part of the game.

Part 2: 30 minutes

All teams do the project and/or quiz challenges at the same time.

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COMPARE OUR TEAM BUILDING GAMES AND OUR REGULAR VERSIONS

Click here to compare our team building scavenger hunts and mystery games to our regular versions. The team building games are specifically designed for corporate meetings and events.

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WHAT IS YOUR RETURN POLICY?

No returns/refunds accepted after 3 days. If you're unsure about purchasing or have questions, please contact us before placing your order. We do not accept returns if the reason for the return is "I didn't know how the game was played."

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WHAT IS YOUR PRIVACY POLICY?

The folks at Haley Productions value your privacy as much as we value our own. We will not share (or sell) our customer information with  anyone. Plain and simple. You may opt out of our mailing list* at any time by sending us an email (see above). *Our mailing list is comprised of people who have purchased our games, requested information and/or entered our monthly drawing.

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Scavenger Hunt Games, Murder Mystery Games, Kids' Mystery Games + Scavenger Hunts
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