Frequently Asked Questions

Printable Murder Mystery Games, Scavenger Hunts & Kids' Party Games

General Questions | Murder Mystery Game FAQs | Scavenger Hunts and Kids' Games FAQs

General Questions:

Mystery Game FAQs:

To answer questions like the ones below and more please go to our FAQ page just for our murder mystery games

Scavenger Hunts and Kids' Games FAQs

Do you have game samples of your scavenger hunts and kids’ games?

GO TO…

How our KIDS games are played select any game for more details on how it works.

OR

How our scavenger hunts are played and select any hunt for more details on how it works and to see examples of the challenges.

What’s the difference between your corporate team building scavenger hunts and your regular versions?

Click here to compare our team building scavenger hunts and mystery games to our regular versions. The team building games are specifically designed for corporate meetings and events, not for dinner parties, fundraisers or special events.

WHAT’S INCLUDED WITH THE GAME KITS?

Click here for a full list of what’s included with our mystery games and scavenger hunts

For our kids’ mystery detective games and scavenger hunts, click on the game you’re interested in and scroll down the description page for a list of what’s included with that particular game.

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HOW MANY PEOPLE/KIDS CAN PARTICIPATE IN YOUR GAMES?

THERE ARE EXCEPTIONS! PLEASE BE SURE TO READ THE DESCRIPTION PAGE FOR WHATEVER GAME YOU’RE INTERESTED IN FOR THE DETAILS SPECIFIC TO THAT GAME

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CAN I CUSTOMIZE YOUR GAMES?

Our games are formatted in Microsoft Word which means you can EASILY edit them to personalize the game for your event. For example, if you select the Our Town scavenger hunt for a birthday party, you can have the teams make a birthday present as one of the team projects. If you’re going to a place you’ve never been, search the Internet for the “city name” and the results will provide you with informative web sites you can use to plug in location specific challenges. You’ll also find some nice ideas on our testimonial pages. Regarding the mystery games, so long as you keep a motive for each suspect you can adapt the mystery to best suit your needs. Please download a script sample of any game you’re interested in before buying just to be sure you like it.

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HOW LONG ARE YOUR GAMES?

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HOW LONG WILL IT TAKE ME TO PREP/ORGANIZE YOUR GAMES?

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HOW TO ORDER

We accept: MasterCard, Visa, American Express, Discover and PayPal.

CHECKOUT is an easy process on our SECURE shopping cart.

One the checkout page, make sure your order is correct, add a discount code if you have one (only 1 discount code is allowed per order), then select which payment method you’ll use, PayPal or Pay with Credit Card.

Multiple item discount code: If you’re ordering more than one item, please enter “multiple” (without the quotes) in the discount code box for a 5% discount.

If you’re paying via PayPal, you’ll leave our site for a moment to pay at PayPal. You’ll then automatically be redirected back to our site to download your game. Please email us if you have any problems or PayPal informs you of a delay processing your payment and we’ll email you your game.

If you’re paying by credit card, you’ll enter your name and address (the same address your credit card is billed to). Important: Your address must match the billing address of your credit card. Remember we don’t need a shipping address because you’ll download your game upon order completion. Enter your credit card info (including security code). Click the button to charge your card.

Upon approval, you’ll be brought to a receipt page with your download link. Click on the download link for your order. Save it to your computer and you’re done!

You will also receive an email receipt and an email with your download link.

We use a SSL Security Certificate to ensure secure transmission of your information.

If you have any trouble with your download, just contact us and we’ll email you your game.

Nervous about ordering and downloading a game kit?

Please know I’m here to help you; all you need to do is email me if you have any trouble along the way or if you have questions. There are NO dumb questions or if there are then I’ve already asked them. And don’t forget to call on your computer savvy friends or family members to help you order and download our games. Between all of us, we’ve got you covered! – Susan (game designer and owner)

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HOW TO DOWNLOAD A GAME

There will be a download link on the receipt page of your order. Click on it to save it to your computer (if nothing happens with just a simple click try double clicking or click using your right mouse button and use the save as command).

REMEMBER WHERE YOU SAVED THE FILE – to your computer desktop, your “my documents” folder, etc. If you don’t know where you saved it, use the search function of your computer to find it by typing in a part of the name of the game you ordered (examples: kovert, maui, nature, etc.)

1. Once you’ve saved the folder to your computer, simply click/double click on it to open. Your order will be contained in a zip folder (zip folders are nothing scary or unusual. They make it easy to keep related documents together – like our game files – and make e-mailing and downloading faster and more efficient.) On newer computers, this will automatically activate a built-in extraction program.

If you have an older computer and don’t have zip software already installed on your computer, do an Internet search for “free zip compression software for pc” or “free zip compression software for mac”.

2. Once you’ve saved all the game files to a location on your computer, simply click/double click on each document and it will open in the correct program (either Microsoft Word/similar word processing program or Adobe Acrobat Reader).

IMPORTANT: IF you don’t have a lot of computer experience and the instructions here are too overwhelming to you, call us at 707-762-2323 to place your order and we’ll email you the game. We’re in California; general office hours are 10 – 4.

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THE SOFTWARE PROGRAMS YOU’LL NEED:

  1. WinZip or similar compression utility software (think of this as the folder that contains all your game files). This software is often already installed on your computer but just in case it isn’t, do an Internet search for “free zip compression software for pc” or “free zip compression software for mac”.
  2. Microsoft Word or similar word processing software. Here are 5 free Word alternatives – scroll down the page for the list.
  3. Some games require the FREE Adobe Acrobat Reader.

If you have ANY trouble opening ANYTHING, just email Haley Productions. We will help.

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USING YOUR IPAD TO OPEN GAME FILES

We recommend that we email you the game files once you purchase (simply send an email to susan@haleyproductions.com to let us know you ordered and would like the files sent by email). Otherwise they download as a zip file and zip files can be problematic and a wee bit more complicated that you probably want.

Opening Zip folders: Do an Internet search for “how to open zip files on an iPhone” for instructions.

Our games are formatted in Word – those are the game files we’d send you via email – so you’ll need either Pages or Word on your iPad for viewing and editing.

Opening documents: Do an Internet search for “how to open Microsoft Office documents on iPad and iPhone” for instructions.

Printing: Do an Internet search for “how to print documents from iPad” for instructions.

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WHY WE DON’T OFFER MAIL ORDER

Some of the game files require slight modifications so we’ve formatted them in Microsoft Word for easy editing. In addition, if we offered a mail order option, and we offered your game on CD-ROM it would have the exact same game files you’ve download (or that we can email to you) AND we’d need to charge you a shipping and handling fee. Bleh. And you’d have to wait. Bleh again.

Your time is worth money. Here are the cost-saving benefits of downloading your game:

Please remember, we’re here to help. If you have any trouble with your download, contact us. We’ll email your game files and help in any way we can.