Building Customer Loyalty
Quality product + impressive customer service = customer loyalty = happy dance
Don’t skimp. Don’t get lazy. Do your job and you’ll be rewarded with customer loyalty.
Here are some “happy dance” emails we’ve received from loyal customers:
“We would like to say a huge Thank You to Susan Haley. Once again her mystery party script provided an evening of superb entertainment. We had the audience in stitches. And let me tell you, when she writes “The audience will love this” she’s not kidding! One of the best things about her murder mystery scripts is that once they are ordered and paid for, boom, they are in your inbox. No long waits for rights or shipping, and you get everything you need! We have been using Susan’s murder mystery games for over eight years and we have had nothing but success with them. We highly recommend them.” -Stab in the Dark Productions, Cranbrook B.C.
“We had such a great time using your Kovert Kids’ scavenger hunt with my daughter’s party that I was just waiting for another reason to purchase another one. We are looking forward to a swashbuckling good time with Operation Pirate Party. With such busy lives, your kits have been great. I am able to throw a fun time together without driving myself too crazy.” Julie Ebel, Brighton MI
“I want you to know that this is the third year I have used your interactive games. I am the social chairperson of a senior citizen community. Three years ago I decided to do a Mystery Theater. After searching the internet I decided to buy your Luau Mystery Theater. It was a great hit and I promised it would be an annual affair. Last year I wanted to do a Western Theme so I ordered from another company. I was totally dissatisfied and knew it would not work for our group. I then looked up your name from the Luau Theater, found your website, and ordered your Western Mystery. Again another hit! This year I did not even search the internet. I ordered the Hippie Mystery Theater and the Black Cat Halloween Hunt. I am now a loyal customer and have told other people how satisfied I have been with your site and products.” – Patti Barnett- Social Chairperson of Salt Springs Village, Salt Springs, Florida
“Everything went through PERFECTLY regarding my order from y’all! I’m planning on doing your Operation Romantic Rendezvous Romantic Hunt on Valentines day for my boyfriend and I absolutely can NOT wait! He has no idea what I have been up to and he will be really surprised. Thank you for everything! I look forward to doing business with you in the future and I have already told tons of my friends about y’all! Thanks a bunch!” – Maren Senn, Houston, TX